Faq’s

You will need a valid government-issued photo ID (passport, driving licence, or national ID card), proof of address dated within the last 3 months (utility bill or bank statement), and your tax identification number.

You can check your balance through our mobile app, online banking portal, by calling our 24/7 automated phone service, or at any of our ATMs and branches.

Yes. We use 256-bit SSL encryption, two-factor authentication (2FA), real-time fraud monitoring, and biometric login options. All sessions are automatically timed out after a period of inactivity to protect your account.

Click 'Forgot Password' on the login page, enter your registered email or phone number, and follow the verification steps. You will receive a secure link to create a new password.

You can apply for a credit card through your online banking dashboard or by visiting any branch. Applications are typically processed within 2-3 business days, and your card will be delivered to your registered address.

Immediately block your card through the mobile app or online banking portal. You can also call our 24/7 helpline. A replacement card will be issued and delivered within 5-7 business days.

The standard daily ATM withdrawal limit is determined by your account type. You can view and adjust your limits through the mobile app or online banking portal, or contact customer support for assistance.

Visit our Loans page, choose your loan type, and fill out the application form. You can also apply through your online banking dashboard. Our team will review your application and respond within 48 hours.

Our loan interest rates are competitive and vary based on the loan type, amount, tenure, and your credit profile. Visit our Loans page for current rates or use our loan calculator to estimate your repayments.

International transfers typically take 1-3 business days depending on the destination country and currency. SEPA transfers within Europe are usually completed within the same day.

Domestic transfers between accounts at our bank are free. Standard domestic transfers to other banks are processed at minimal fees, which vary by account type. Premium account holders enjoy unlimited free transfers.

Log in to your account, navigate to Security Settings, and select 'Enable 2FA'. You can choose between SMS verification, email verification, or an authenticator app for added security.

Immediately freeze your account through the mobile app or online banking, then contact our fraud team. We monitor transactions 24/7 and will work with you to investigate and resolve any unauthorised activity.